Posts by Freeman Jenkins

The Wilshire Group Blog

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COVID-19 Resources for Patient Access

A belated Happy Patient Access Week to all the Patient Access professionals working on the front lines of our healthcare system! Your work to facilitate patient communications, provide safe and efficient access to your organizations, and drive the [...]

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Keeping the Wilshire Way During a Crisis

An incredible amount in our daily lives has changed in the last few weeks as the country ramps up social distancing to slow the spread of COVID-19.  Our clients’ daily lives are also rapidly changing to meet the demands of the pandemic. Whether it’s [...]

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Take your Patient Access operations to the next level!

In today’s word of shrinking reimbursement and consumer driven healthcare, having a top performing Patient Access operation to attract patients, keep them in system, and ensure you are paid for all services provided is more important than ever.

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Patient Flow Epic Gold Stars: Are you a patient flow all-star?

The people, processes, and technology driving admission, transport, environmental services, and discharge workflows have huge impacts on the efficiency and quality of your hospital operations.

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Eyes in the Sky: Using Command Centers in Healthcare

Over the past several years leading healthcare organizations have been implementing command centers to manage capacity, improve operational efficiency, and reduce unnecessary length of stay.

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How to ‘authorize’ your way to better revenue cycle performance

Think about the ways in which technology has improved and modernized your revenue cycle operations:

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Coordinate to completion: How to transform your referrals processes for better outcomes

Ensuring patients complete referrals and orders for specialty services is vital to the health of your patients and your organization’s financial health. Yet, according to the Medical Group Management Association, only 50% of referrals result in a [...]

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Do I need a referral for that? Focus on Referrals and Authorizations for Big Returns

Referral and Authorization workflows are vital to the financial health of your organization. They can determine if, how, and when patients are seen for services, and if you are reimbursed for those services. Due to the variety of stakeholders required, [...]

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