As we all ring in the new year and decade, there are plenty of “old” concepts to still pay attention too! I’m talking about the basics of Health Information Management (HIM) – the body of knowledge and operations that is primarily known to live [...]

In one form or another, each organization has a way of managing their shared issues list between operations and their technology team. Typically, this “management” is embedded in an IT service management solution such as Cherwell, JIRA, or Service Now.

It’s that magical time of year when we receive our annual gift from Medicare with the Hospital Outpatient Prospective Payment System (OPPS) final rule. Pricing Transparency is a focus yet again and is the gift that keeps on giving. A link to the final [...]

The physician scans her schedule for the day and sees a name she recognizes – Ms. X, the “Chronic No Show-er”. Every clinic has them. Names and patients they know by heart due to the number of times these patients have missed their appointments. It’s [...]

Departmental Revenue Reconciliation is arguably one of the most important initiatives of Revenue Readiness and long-term organizational financial success.

Most providers, hospitals, systems, and physician practices have long implemented Electronic Health Records (EHRs). In conjunction with myriad clinical modules, revenue cycle modules have also been installed covering patient access, charging, coding, and [...]

The people, processes, and technology driving admission, transport, environmental services, and discharge workflows have huge impacts on the efficiency and quality of your hospital operations.

In the August 2019 version release, Epic introduced a major update to the way insurance follow-up is worked in professional billing. For those of you not familiar with Epic release notes or the intricacies of professional billing, this is big (Harry [...]

Payment Posting may not be a on leadership’s radar for an area of concern/improvement, but it can routinely be a source of trouble. Inappropriate adjustments and denials can stack up by the thousands in a matter of days, and usually requires lengthy [...]

Over the past several years leading healthcare organizations have been implementing command centers to manage capacity, improve operational efficiency, and reduce unnecessary length of stay.