--- title: The Wilshire Group Blog description: Welcome to The Wilshire Group's Blog! This is where you'll find our thoughts, analysis, and advice on a number of health and EMR topics. --- [![The Wilshire Group](https://info.thewilshiregroup.net/hs-fs/hubfs/Full%20TWG%20Black.png?width=500&height=223&name=Full%20TWG%20Black.png "The Wilshire Group")](https://thewilshiregroup.net/) - ![phone_icon](https://info.thewilshiregroup.net/hubfs/Images/TWG-phone.png)  (310) 699-2017 [![mail_icon](https://info.thewilshiregroup.net/hubfs/Images/TWG-email15.png)  info@thewilshiregroup.net](mailto:info@thewilshiregroup.net) - - - - Receive Updates - ![phone_icon](https://info.thewilshiregroup.net/hubfs/Images/TWG-phone.png)  (310) 699-2017 [![mail_icon](https://info.thewilshiregroup.net/hubfs/Images/TWG-email15.png)  info@thewilshiregroup.net](mailto:info@thewilshiregroup.net) - - - - Receive Updates # The Wilshire Group Blog [Home](https://thewilshiregroup.net/) | The Wilshire Group Blog ## [Prior Auth – It’s Not Just for Commercial Payers Anymore](https://info.thewilshiregroup.net/blog/prior-auth-its-not-just-for-commercial-payers-anymore) ## [Reduce Readmission Rates with Follow Up Appointments](https://info.thewilshiregroup.net/blog/reduce-readmission-rates-with-follow-up-appointments) ## [Touchless Patient Arrivals: A Path Forward While Social Distancing](https://info.thewilshiregroup.net/blog/touchless-patient-arrivals-a-path-forward-while-social-distancing) ## [COVID-19 Considerations for Revenue Cycle Leaders](https://info.thewilshiregroup.net/blog/covid-19-considerations-for-revenue-cycle-leaders) ## [Virtual Huddle Boards - A Must-Have for Remote Teams](https://info.thewilshiregroup.net/blog/virtual-huddle-boards-a-must-have-for-remote-teams) ## [Looking Ahead - COVID-19 and the Impact to Patient Access Operations](https://info.thewilshiregroup.net/blog/looking-ahead-covid-19-and-the-impact-to-patient-access-operations) ## [COVID-19 Resources for Patient Access](https://info.thewilshiregroup.net/blog/covid-19-resources-for-patient-access) ## [COVID-19 Revenue Cycle Best Practices and Considerations](https://info.thewilshiregroup.net/blog/covid-19-revenue-cycle-best-practices-and-considerations) ## [Video Visits: Quick Starter Guide](https://info.thewilshiregroup.net/blog/video-visits-quick-starter-guide) ## [Remote Worker Boom: How to Monitor Employee Productivity When Working from Home](https://info.thewilshiregroup.net/blog/remote-worker-boom-how-to-monitor-employee-productivity-when-working-from-home) ## [Keeping the Wilshire Way During a Crisis](https://info.thewilshiregroup.net/blog/keeping-the-wilshire-way-in-a-crisis) ## [Take your Patient Access operations to the next level!](https://info.thewilshiregroup.net/blog/take-patient-access-operations-next-level) ## [Enhancing Transitional Care Management Charging](https://info.thewilshiregroup.net/blog/enhancing-transitional-care-management-charging) ## [Deficiency Tracking Optimization and Unsigned Orders Case Study](https://info.thewilshiregroup.net/blog/deficiency-tracking-optimization-unsigned-orders-case-study) ## [Five keys to fixing your Epic upgrade approach](https://info.thewilshiregroup.net/blog/five-keys-fixing-epic-upgrade-approach) ## [HIM! - Building blocks that affect your Revenue Cycle](https://info.thewilshiregroup.net/blog/him-building-blocks-affect-revenue-cycle) ## [Happy New Year from TWG!](https://info.thewilshiregroup.net/blog/happy-new-year-from-twg) ## [Happy Holidays!](https://info.thewilshiregroup.net/blog/happy-holidays) ## [Giving the gift of manageable IT ticket volumes](https://info.thewilshiregroup.net/blog/giving-gift-manageable-ticket-volumes-technology-cherwell-jira-servicenow) ## [Pricing Transparency: We’ve Got Your Road Map for 2020](https://info.thewilshiregroup.net/blog/pricing-transparency-road-map-2020) ## [Convert Your No-Show Problem Into a Patient-Friendly Opportunity](https://info.thewilshiregroup.net/blog/convert-no-show-problem-patient-friendly-opportunity) ## [Reconciling your revenue reconciliation processes](https://info.thewilshiregroup.net/blog/reconciling-revenue-reconciliation-processes) ## [Has your EHR “ghosted” your revenue?: A scary Halloween Revenue Integrity tale](https://info.thewilshiregroup.net/blog/ehr-ghosted-revenue-integrity-missing-charges) ## [Scanning....but without paper?](https://info.thewilshiregroup.net/blog/scanning-without-paper-health-information-management) ## [Patient Flow Epic Gold Stars: Are you a patient flow all-star?](https://info.thewilshiregroup.net/blog/patient-flow-epic-gold-stars-all-star) ## [Professional Billing Insurance Follow-Up(date)](https://info.thewilshiregroup.net/blog/epic-professional-billing-insurance-follow-update) ## [To CAC, or not to CAC?  -  That is the question.](https://info.thewilshiregroup.net/blog/should-you-computer-assisted-coding) ## [Reshaping the user design for providers](https://info.thewilshiregroup.net/blog/reshaping-user-design-experience-providers) ## [Finding myself (and the surprising similarities to finding missing revenue)](https://info.thewilshiregroup.net/blog/hiking-pacific-coast-trail-surprising-similarities-finding-missing-revenue) ## [5 Strategies to Elevate your Payment Posting Department](https://info.thewilshiregroup.net/blog/5-strategies-elevate-payment-posting-department) ## [Eyes in the Sky: Using Command Centers in Healthcare](https://info.thewilshiregroup.net/blog/using-command-centers-healthcare) ## [Maintaining Your Revenue Guardian Inventory](https://info.thewilshiregroup.net/blog/maintenance-revenue-guardian-inventory) ## [Pricing Transparency: Your questions answered by TWG](https://info.thewilshiregroup.net/blog/pricing-transparency-executive-order-questions-answered) ## [Focus on Employees to Improve Your Bottom Line](https://info.thewilshiregroup.net/blog/focus-employees-improve-bottom-line) ## [An Example of Targeted EHR Optimization: Laboratory & Pathology](https://info.thewilshiregroup.net/blog/laboratory-pathology-optimization) ## [Creating Physician Efficiency](https://info.thewilshiregroup.net/blog/creating-physician-efficiency) ## [Compassionate Collections: Increase POS Collections by Teaching Staff How to Ask for Money](https://info.thewilshiregroup.net/blog/compassionate-collections-increase-pos-patient-access) ## [Wilshire Announces RI Rockstar!](https://info.thewilshiregroup.net/blog/wilshire-announces-revenue-integrity-rockstar-2019) ## [Happy 2019 Revenue Integrity Week!](https://info.thewilshiregroup.net/blog/happy-2019-revenue-integrity-week) ## [Solving the burnout puzzle, one piece at a time: InBasket](https://info.thewilshiregroup.net/blog/provider-burnout-epic-inbasket) ## [CAC – Focusing on improving your metrics with a successful implementation](https://info.thewilshiregroup.net/blog/computer-assisted-coding-improving-metrics-implementation) ## [Introducing the Registration and Authorization Quality Quick HIT](https://info.thewilshiregroup.net/blog/patient-access-registration-and-authorization-quality-quick-hit) ## [Coding Alignment – System Capabilities & Design](https://info.thewilshiregroup.net/blog/coding-alignment-system-capabilities-design) ## [Coding Alignment – A pathway to professional and facility coding integration success](https://info.thewilshiregroup.net/blog/coding-alignment-professional-facility-coding-integration) ## [Cleaning up your outstanding AR](https://info.thewilshiregroup.net/blog/improving-revenue-cycle-outstanding-ar) ## [Will you be at the NAHAM conference?](https://info.thewilshiregroup.net/blog/naham-conference-2019-orlando) ## [Happy Patient Access Week!](https://info.thewilshiregroup.net/blog/happy-patient-access-week) ## [Newsletter March 2019](https://info.thewilshiregroup.net/blog/newsletter-jan-2019-0) ## [Happy Health Information Professionals Week!](https://info.thewilshiregroup.net/blog/health-information-professionals-week-2019) ## [Is Revenue Guardian right for your Revenue Integrity team?](https://info.thewilshiregroup.net/blog/revenue-guardian-right-revenue-integrity) ## [Thank You Women Everywhere!](https://info.thewilshiregroup.net/blog/thank-you-women-everywhere) ## [Using Data to Improve Provider EHR Efficiency](https://info.thewilshiregroup.net/blog/provider-efficiency) ## [HIMSS Takeaways: Part III](https://info.thewilshiregroup.net/blog/himss-part-iii) ## [HIMSS Takeaways: Part II](https://info.thewilshiregroup.net/blog/himss-part-ii) ## [HIMSS Takeaways: Part I](https://info.thewilshiregroup.net/blog/himss-part1) ## [Maximizing Coding impact, Minimizing Coding impediment](https://info.thewilshiregroup.net/blog/maximizing-coding-impact) ## [The Hierarchy to High-Quality Registration](https://info.thewilshiregroup.net/blog/high-quality-registration) ## [Newsletter Jan 2019](https://info.thewilshiregroup.net/blog/newsletter-jan-2019) ## [Coding Resources – Efficiencies Readily Available!](https://info.thewilshiregroup.net/blog/coding-efficiencies) ## [Revenue Resolutions You Can Count On](https://info.thewilshiregroup.net/blog/revenue-resolutions) ## [Is there any low-hanging fruit left?](https://info.thewilshiregroup.net/blog/low-hanging-fruit) ## [How Much Money is Your OR Supply Program Throwing Away?](https://info.thewilshiregroup.net/blog/or-supply-cost-containment) ## [How to ‘authorize’ your way to better revenue cycle performance](https://info.thewilshiregroup.net/blog/electronic-authorizations-improve-revenue-cycle-performance) ## [Charge Reconciliation: A Long-Term Commitment](https://info.thewilshiregroup.net/blog/charge-reconciliation-a-long-term-commitment) ## [Computer Assisted Coding - Project & Change Management Success!](https://info.thewilshiregroup.net/blog/computer-assisted-coding-project-change-management-success) ## [Nick Freund joins TWG as Manager of Revenue Integrity](https://info.thewilshiregroup.net/blog/nick-freund-joins-twg-as-manager-of-revenue-integrity) ## [Ensure Financial Stability by Enhancing your Perioperative Program](https://info.thewilshiregroup.net/blog/ensure-financial-stability-by-enhancing-your-perioperative-program) ## [Harnessing Your Superpower(-ful Questions)](https://info.thewilshiregroup.net/blog/harnessing-your-superpower-ful-questions) ## [Data Filing and Dollar Collection: How to enhance your front-end payment collection process](https://info.thewilshiregroup.net/blog/data-filing-and-dollar-collection-how-to-enhance-your-front-end-payment-collection-process) ## [Coordinate to completion: How to transform your referrals processes for better outcomes](https://info.thewilshiregroup.net/blog/coordinate-to-completion-how-to-transform-your-referrals-processes-for-better-outcomes) ## [Optimizing Real Time Eligibility with Epic](https://info.thewilshiregroup.net/blog/optimizing-real-time-eligibility-with-epic) ## [Do I need a referral for that? Focus on Referrals and Authorizations for Big Returns](https://info.thewilshiregroup.net/blog/do-i-need-a-referral-for-that-focus-on-referrals-and-authorizations-for-big-returns) ## [Freeman Jenkins Joins The Wilshire Group as Manager of Patient Access](https://info.thewilshiregroup.net/blog/freeman-jenkins-joins-the-wilshire-group-as-manager-of-patient-access) ## [Introducing our new Patient Access Services Division!](https://info.thewilshiregroup.net/blog/introducing-our-new-patient-access-services-division) ## [Mind the Gap: Bridging the Coder-Clinician Relationship for Gains](https://info.thewilshiregroup.net/blog/mind-the-gap-bridging-the-coder-clinician-relationship-for-gains) ## [Ryan Sommers Joins The Wilshire Group as Director of Clinical Services](https://info.thewilshiregroup.net/blog/ryan-sommers-joins-the-wilshire-group-as-director-of-clinical-services) ## [What’s the Hype?…Outpatient Clinical Documentation Integrity](https://info.thewilshiregroup.net/blog/whats-the-hype-outpatient-clinical-documentation-integrity) ## [Evaluation and Management (E/M) Essentials!](https://info.thewilshiregroup.net/blog/evaluation-and-management-e/m-essentials) ## [Rick Walsh Joins The Wilshire Group as Senior Revenue Cycle Consultant](https://info.thewilshiregroup.net/blog/rick-walsh-joins-the-wilshire-group-as-senior-revenue-cycle-consultant) ## [Don’t Fall Prey to ED Charge Capture & Coding Vendors](https://info.thewilshiregroup.net/blog/dont-fall-prey-to-ed-charge-capture-coding-vendors) ## [How to Maintain the Epic Charge Router](https://info.thewilshiregroup.net/blog/how-to-maintain-the-epic-charge-router) ## [How to Automate in the Epic Charge Router](https://info.thewilshiregroup.net/blog/how-to-automate-in-the-epic-charge-router) ## [We'll be at HFMA!](https://info.thewilshiregroup.net/blog/well-be-at-hfma) ## [Sample - How To Post](https://info.thewilshiregroup.net/blog/sample-post) ## [Andrew Wade Joins The Wilshire Group as Senior Revenue Cycle Consultant](https://info.thewilshiregroup.net/blog/andrew-wade-joins-the-wilshire-group-as-senior-revenue-cycle-consultant) ## [When to Automate in the Epic Charge Router?](https://info.thewilshiregroup.net/blog/automating-epic-charge-router) ## [Matt Perron Joins The Wilshire Group as Manager of Patient Access](https://info.thewilshiregroup.net/blog/matt-perron-joins-wilshire-manager-patient-access) ## [Lost in Translation: The Value of Accurate Charge Capture](https://info.thewilshiregroup.net/blog/lost-in-translation-the-value-of-accurate-charge-capture) ## [Happy Revenue Integrity Week!](https://info.thewilshiregroup.net/blog/happy-revenue-integrity-week) ## [Redefining Revenue Integrity](https://info.thewilshiregroup.net/blog/redefining-revenue-integrity) ## [A New Years’ Resolution You Can Keep…Clarity Around OPPS Impact!](https://info.thewilshiregroup.net/blog/new-years-resolution-can-keepclarity-around-opps-impact) ## [April Vogel Joins The Wilshire Group as Senior Consultant](https://info.thewilshiregroup.net/blog/april-vogel-joins-the-wilshire-group-as-senior-consultant) ## [‘I can’t find the Advanced Directive’ & Other Major Problems Your HIM Department Can Prevent](https://info.thewilshiregroup.net/blog/i-cant-find-the-advanced-directive-other-major-problems-your-him-department-can-prevent) ## [Re-engagement: How Do I Start a New Project?](https://info.thewilshiregroup.net/blog/re-engagement-how-do-i-start-a-new-project) ## [Make Haste on Drug Waste with Modifier JW!](https://info.thewilshiregroup.net/blog/make-haste-on-drug-waste-with-modifier-jw) ## [Dave Jansen Joins The Wilshire Group as Senior Consultant, HIM](https://info.thewilshiregroup.net/blog/dave-jansen-joins-the-wilshire-group-as-senior-consultant-him) ## [To Scan, or Not to Scan...](https://info.thewilshiregroup.net/blog/to-scan-or-not-to-scan) ## [Keep Coders Coding!](https://info.thewilshiregroup.net/blog/keep-coders-coding) ## [The Importance of Denials Prevention](https://info.thewilshiregroup.net/blog/the-importance-of-denials-prevention) ## [Jennifer Esterbrooks Joins Wilshire as Director of Health Information Services](https://info.thewilshiregroup.net/blog/jennifer-esterbrooks-joins-wilshire-as-director-of-health-information-services) ## [What's in your EHR?](https://info.thewilshiregroup.net/blog/whats-in-your-ehr) ## [Patient Access Goes to the Movies](https://info.thewilshiregroup.net/blog/patient-access-goes-to-the-movies) ## [To Simple Visit Code, or Not?](https://info.thewilshiregroup.net/blog/to-simple-visit-code-or-not) ## [Houston Area Safety Net Hospital Celebrates 50 years](https://info.thewilshiregroup.net/blog/houston-area-safety-net-hospital-celebrates-50-years) ## [The (Never-Ending) Battle on Denials](https://info.thewilshiregroup.net/blog/the-never-ending-battle-on-denials) ## [Revenue Integrity 101](https://info.thewilshiregroup.net/blog/revenue-integrity) ## [ICD-10 Readiness Checklist](https://info.thewilshiregroup.net/blog/icd-10-readiness) ## [Code Integration](https://info.thewilshiregroup.net/blog/epics-code-integration) ## [Dane County Airport (MSN) hosts world's first The Wilshire Group ad](https://info.thewilshiregroup.net/blog/dane-county-airport-msn-hosts-worlds-first-the-wilshire-group-ad) ## [Combination Code Support by CDI](https://info.thewilshiregroup.net/blog/combination-code-support-by-cdi) ## [Technical CDI systems are only successful if utilized appropriately](https://info.thewilshiregroup.net/blog/technical-cdi-systems-are-only-successful-if-utilized-appropriately) ## [Well-defined and understood processes and policies are key to an efficient and effective CDI program](https://info.thewilshiregroup.net/blog/well-defined-and-understood-processes-and-policies-are-key-to-an-efficient-and-effective-cdi-program) ## [New CDI Chart Reviews](https://info.thewilshiregroup.net/blog/new-cdi-chart-reviews) ## [DRG Mismatch](https://info.thewilshiregroup.net/blog/drg-mismatch) ## [Case Mix Index (CMI)](https://info.thewilshiregroup.net/blog/case-mix-index-cmi) ## [Query Appropriateness](https://info.thewilshiregroup.net/blog/query-appropriateness) ## [Search for Knowledge at the ACDIS conference](https://info.thewilshiregroup.net/blog/search-for-knowledge) ## [Outpatient CDI Readiness](https://info.thewilshiregroup.net/blog/outpatient-cdi-readiness) ## [To Query or Not to Query?](https://info.thewilshiregroup.net/blog/to-query-or-not-to-query) ## [CDI….. Clinical Documentation Improvement or Clinical Documentation Integrity or both?](https://info.thewilshiregroup.net/blog/cdi-clinical-documentation-improvement-or-clinical-documentation-integrity-or-both) ## [Epic XGM Presentation - Managing Contractual Adjustments and AR Valuation](https://info.thewilshiregroup.net/blog/epic-xgm-presentation-managing-contractual-adjustments-ar-valuation) ## [Addressing audit issues](https://info.thewilshiregroup.net/blog/addressing-audit-issues) ## [House passes Medicare bill: No change to ICD-10 implementation date](https://info.thewilshiregroup.net/blog/house-passes-medicare-bill-no-change-to-icd-10-implementation-date) ## [Business Email Etiquette](https://info.thewilshiregroup.net/blog/business-email-etiquette) ## [The paradigm is shifting](https://info.thewilshiregroup.net/blog/the-paradigm-is-shifting) ## [Note Bloat](https://info.thewilshiregroup.net/blog/note-bloat) ## [2015 LAB DRUG TESTING & SCREENING CODES: CHANGES & IMPACTS](https://info.thewilshiregroup.net/blog/2015-lab-drug-testing-screening-code-changes-impacts) ## [2015 MODIFIER -59 USE UPDATES](https://info.thewilshiregroup.net/blog/2015-modifier-59-use-updates) ## [HAC (Hospital Acquired Condition) or Coding/Documentation Error?](https://info.thewilshiregroup.net/blog/hac-hospital-acquired-condition-or-codingdocumentation-error) ### Archives - 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