Happy Patient Access Week from The Wilshire Group!
As we ponder this year's theme, "Shaping the Future of Patient Access", we are reminded of how far we've come. Over the last 10-15 years we have seen a dramatic shift in responsibilities and scope of the Patient Access department. Duties shifted from a focus on data entry to a focus on data quality and patient experience.
Patient Access departments are bustling communication hubs within clinics and hospitals. They are often the first point of contact--whether it be appointment scheduling or at the arrival desk on the day of the appointment. Employees set the tone for the visit by comforting patients, answering questions, and making sure their financial needs are met. They are always "on", which is no easy task.
Patient Access Leaders are also wearing multiple hats, problem solving, and developing new solutions to the ever-changing needs of the patients, the organization, and the industry.
Thank you to all of the Patient Access Professionals for paving the way and shaping the future of Patient Access. There are no limits to what we can accomplish when we lift each other up and work together!