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Video Visits: Quick Starter Guide

A point of pride for The Wilshire Group is sharing our lessons learned with the community at large – whether you are a present, past, prospective customer or a healthcare system working to adapt to the changes facing us all right now.While the darkness [...]

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Remote Worker Boom: How to Monitor Employee Productivity When Working from Home

It’s hard to overstate the disruption that our nation is experiencing from both personal and business standpoints. One of the most significant changes is the mass exodus of workers from the office to the home. Different employers have different [...]

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Keeping the Wilshire Way During a Crisis

An incredible amount in our daily lives has changed in the last few weeks as the country ramps up social distancing to slow the spread of COVID-19.  Our clients’ daily lives are also rapidly changing to meet the demands of the pandemic. Whether it’s [...]

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Take your Patient Access operations to the next level!

In today’s word of shrinking reimbursement and consumer driven healthcare, having a top performing Patient Access operation to attract patients, keep them in system, and ensure you are paid for all services provided is more important than ever.

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Enhancing Transitional Care Management Charging

Numerous studies reflect that, when done properly, Transitional Care Management (TCM) decreases readmissions and mortality; as well as healthcare costs overall. Not surprisingly, our clients are, to varying degrees, all striving to refine their processes [...]

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Deficiency Tracking Optimization and Unsigned Orders Case Study

Perspective 

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Five keys to fixing your Epic upgrade approach

No matter what electronic health record system you are on, if you work in healthcare, you’ve likely experienced an “upgrade” at one time or another. And while these upgrades are not complex when compared to a new EHR implementation, organizations [...]

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HIM! - Building blocks that affect your Revenue Cycle

As we all ring in the new year and decade, there are plenty of “old” concepts to still pay attention to! I’m talking about the basics of Health Information Management (HIM) – the body of knowledge and operations that is primarily known to live [...]

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Happy New Year from TWG!

We hope you have a fantastic and safe time celebrating the start of the new year (and a new decade) this evening, but before we take a look ahead at what is to come in 2020, let’s take a step back and reflect on all that has happened over the past year.

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Giving the gift of manageable IT ticket volumes

In one form or another, each organization has a way of managing their shared issues list between operations and their technology team. Typically, this “management” is embedded in an IT service management solution such as Cherwell, JIRA, or Service Now.

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