--- title: The Wilshire Group Blog (2) description: Welcome to The Wilshire Group's Blog! This is where you'll find our thoughts, analysis, and advice on a number of health and EMR topics. (2) --- [![The Wilshire Group](https://info.thewilshiregroup.net/hs-fs/hubfs/Full%20TWG%20Black.png?width=500&height=223&name=Full%20TWG%20Black.png "The Wilshire Group")](https://thewilshiregroup.net/) - ![phone_icon](https://info.thewilshiregroup.net/hubfs/Images/TWG-phone.png)  (310) 699-2017 [![mail_icon](https://info.thewilshiregroup.net/hubfs/Images/TWG-email15.png)  info@thewilshiregroup.net](mailto:info@thewilshiregroup.net) - - - - Receive Updates - ![phone_icon](https://info.thewilshiregroup.net/hubfs/Images/TWG-phone.png)  (310) 699-2017 [![mail_icon](https://info.thewilshiregroup.net/hubfs/Images/TWG-email15.png)  info@thewilshiregroup.net](mailto:info@thewilshiregroup.net) - - - - Receive Updates # The Wilshire Group Blog [Home](https://thewilshiregroup.net/) | The Wilshire Group Blog ## [Keeping the Wilshire Way During a Crisis](https://info.thewilshiregroup.net/blog/keeping-the-wilshire-way-in-a-crisis) by [Freeman Jenkins](https://info.thewilshiregroup.net/blog/author/freeman-jenkins) March 17, 2020 [Thought Leadership](https://info.thewilshiregroup.net/blog/tag/thought-leadership) [Revenue Cycle](https://info.thewilshiregroup.net/blog/tag/revenue-cycle) [Consulting Strategy](https://info.thewilshiregroup.net/blog/tag/consulting-strategy) [COVID-19](https://info.thewilshiregroup.net/blog/tag/covid-19) An incredible amount in our daily lives has changed in the last few weeks as the [country ramps up social distancing](https://www.whitehouse.gov/wp-content/uploads/2020/03/03.16.20_coronavirus-guidance_8.5x11_315PM.pdf) to slow the spread of COVID-19. Our clients’ daily lives are also rapidly changing to meet the demands of the pandemic. Whether it’s [...] [Read More](https://info.thewilshiregroup.net/blog/keeping-the-wilshire-way-in-a-crisis) ## [Take your Patient Access operations to the next level!](https://info.thewilshiregroup.net/blog/take-patient-access-operations-next-level) by [Freeman Jenkins](https://info.thewilshiregroup.net/blog/author/freeman-jenkins) March 03, 2020 [Thought Leadership](https://info.thewilshiregroup.net/blog/tag/thought-leadership) [Epic](https://info.thewilshiregroup.net/blog/tag/epic) [Revenue Cycle](https://info.thewilshiregroup.net/blog/tag/revenue-cycle) [Patient Access Services](https://info.thewilshiregroup.net/blog/tag/patient-access-services) In today’s word of shrinking reimbursement and consumer driven healthcare, having a top performing Patient Access operation to attract patients, keep them in system, and ensure you are paid for all services provided is more important than ever. [Read More](https://info.thewilshiregroup.net/blog/take-patient-access-operations-next-level) ## [Enhancing Transitional Care Management Charging](https://info.thewilshiregroup.net/blog/enhancing-transitional-care-management-charging) by [Morgan McClure](https://info.thewilshiregroup.net/blog/author/morgan-mcclure) February 18, 2020 [Thought Leadership](https://info.thewilshiregroup.net/blog/tag/thought-leadership) [charge capture](https://info.thewilshiregroup.net/blog/tag/charge-capture) [Clinicals](https://info.thewilshiregroup.net/blog/tag/clinicals) [Revenue Cycle](https://info.thewilshiregroup.net/blog/tag/revenue-cycle) Numerous studies reflect that, when done properly, Transitional Care Management (TCM) decreases readmissions and mortality; as well as healthcare costs overall. Not surprisingly, our clients are, to varying degrees, all striving to refine their processes [...] [Read More](https://info.thewilshiregroup.net/blog/enhancing-transitional-care-management-charging) ## [Deficiency Tracking Optimization and Unsigned Orders Case Study](https://info.thewilshiregroup.net/blog/deficiency-tracking-optimization-unsigned-orders-case-study) by [Jenn Krebs](https://info.thewilshiregroup.net/blog/author/jenn-krebs) February 11, 2020 [Thought Leadership](https://info.thewilshiregroup.net/blog/tag/thought-leadership) [HIM](https://info.thewilshiregroup.net/blog/tag/him) [Revenue Cycle](https://info.thewilshiregroup.net/blog/tag/revenue-cycle) **Perspective**  [Read More](https://info.thewilshiregroup.net/blog/deficiency-tracking-optimization-unsigned-orders-case-study) ## [Five keys to fixing your Epic upgrade approach](https://info.thewilshiregroup.net/blog/five-keys-fixing-epic-upgrade-approach) by [Andrew Wade](https://info.thewilshiregroup.net/blog/author/andrew-wade) January 23, 2020 [Thought Leadership](https://info.thewilshiregroup.net/blog/tag/thought-leadership) [Epic](https://info.thewilshiregroup.net/blog/tag/epic) [Revenue Cycle](https://info.thewilshiregroup.net/blog/tag/revenue-cycle) No matter what electronic health record system you are on, if you work in healthcare, you’ve likely experienced an “upgrade” at one time or another. And while these upgrades are not complex when compared to a new EHR implementation, organizations [...] [Read More](https://info.thewilshiregroup.net/blog/five-keys-fixing-epic-upgrade-approach) ## [HIM! - Building blocks that affect your Revenue Cycle](https://info.thewilshiregroup.net/blog/him-building-blocks-affect-revenue-cycle) by [Daisy Roberts](https://info.thewilshiregroup.net/blog/author/daisy-roberts) January 14, 2020 [Thought Leadership](https://info.thewilshiregroup.net/blog/tag/thought-leadership) [Coding](https://info.thewilshiregroup.net/blog/tag/coding) [HIM](https://info.thewilshiregroup.net/blog/tag/him) [Revenue Cycle](https://info.thewilshiregroup.net/blog/tag/revenue-cycle) [As we all ring in the new year and decade](https://info.thewilshiregroup.net/blog/happy-new-year-from-twg), there are plenty of “old” concepts to still pay attention to! I’m talking about the basics of Health Information Management (HIM) – the body of knowledge and operations that is primarily known to live [...] [Read More](https://info.thewilshiregroup.net/blog/him-building-blocks-affect-revenue-cycle) ## [Happy New Year from TWG!](https://info.thewilshiregroup.net/blog/happy-new-year-from-twg) by [Andrew Wade](https://info.thewilshiregroup.net/blog/author/andrew-wade) December 31, 2019 [Thought Leadership](https://info.thewilshiregroup.net/blog/tag/thought-leadership) [Company News](https://info.thewilshiregroup.net/blog/tag/company-news) We hope you have a fantastic and safe time celebrating the start of the new year (and a new decade) this evening, but before we take a look ahead at what is to come in 2020, let’s take a step back and reflect on all that has happened over the past year. [Read More](https://info.thewilshiregroup.net/blog/happy-new-year-from-twg) ## [Happy Holidays!](https://info.thewilshiregroup.net/blog/happy-holidays) by [The Wilshire Group](https://info.thewilshiregroup.net/blog/author/the-wilshire-group) December 24, 2019 [News](https://info.thewilshiregroup.net/blog/tag/news) Happy Holidays from The Wilshire Group!We hope you all have a wonderful and safe holiday season, and we are excited to work with you in 2020.And as we always say, may your charges post timely, your claims bill cleanly, and your payments post quickly.Have [...] [Read More](https://info.thewilshiregroup.net/blog/happy-holidays) ## [Giving the gift of manageable IT ticket volumes](https://info.thewilshiregroup.net/blog/giving-gift-manageable-ticket-volumes-technology-cherwell-jira-servicenow) by [Andrew Wade](https://info.thewilshiregroup.net/blog/author/andrew-wade) December 18, 2019 [Thought Leadership](https://info.thewilshiregroup.net/blog/tag/thought-leadership) [Revenue Cycle](https://info.thewilshiregroup.net/blog/tag/revenue-cycle) In one form or another, each organization has a way of managing their shared issues list between operations and their technology team. Typically, this “management” is embedded in an IT service management solution such as Cherwell, JIRA, or Service Now. [Read More](https://info.thewilshiregroup.net/blog/giving-gift-manageable-ticket-volumes-technology-cherwell-jira-servicenow) ## [Pricing Transparency: We’ve Got Your Road Map for 2020](https://info.thewilshiregroup.net/blog/pricing-transparency-road-map-2020) ![Matt Perron](https://info.thewilshiregroup.net/hubfs/mperron.png) by [Matt Perron](https://info.thewilshiregroup.net/blog/author/matt-perron) December 11, 2019 [Thought Leadership](https://info.thewilshiregroup.net/blog/tag/thought-leadership) [Revenue Cycle](https://info.thewilshiregroup.net/blog/tag/revenue-cycle) [Patient Access Services](https://info.thewilshiregroup.net/blog/tag/patient-access-services) It’s that magical time of year when we receive our annual gift from Medicare with the Hospital Outpatient Prospective Payment System (OPPS) final rule. Pricing Transparency is a focus yet again and is the gift that keeps on giving. A link to the final [...] [Read More](https://info.thewilshiregroup.net/blog/pricing-transparency-road-map-2020) [Previous](https://info.thewilshiregroup.net/blog/page/1) [All posts](https://info.thewilshiregroup.net/blog/all) [Next](https://info.thewilshiregroup.net/blog/page/3) ### Archives - [May 2015 (8)](https://info.thewilshiregroup.net/blog/archive/2015/05) - [June 2018 (8)](https://info.thewilshiregroup.net/blog/archive/2018/06) - [October 2018 (6)](https://info.thewilshiregroup.net/blog/archive/2018/10) - [May 2016 (5)](https://info.thewilshiregroup.net/blog/archive/2016/05) - [June 2016 (5)](https://info.thewilshiregroup.net/blog/archive/2016/06) - [March 2019 (5)](https://info.thewilshiregroup.net/blog/archive/2019/03) - [April 2019 (5)](https://info.thewilshiregroup.net/blog/archive/2019/04) - [October 2019 (5)](https://info.thewilshiregroup.net/blog/archive/2019/10) - [March 2020 (5)](https://info.thewilshiregroup.net/blog/archive/2020/03) - [July 2015 (4)](https://info.thewilshiregroup.net/blog/archive/2015/07) - 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